Shipping and Delivery Policy (For Virtual/Digital Goods & Services)This Shipping and Delivery Policy outlines the delivery procedures for virtual or digital goods and services offered on Teamtwine ("Platform"). Please note that as a social networking platform, the primary focus is on connecting users and facilitating interactions. However, we may offer certain digital goods or services, such as virtual gifts, premium features, or digital content, which are subject to this policy.**1. Nature of Goods and Services:*** All goods and services offered on this Platform are digital or virtual in nature.* These may include, but are not limited to: * Virtual gifts (e.g., animated icons, digital stickers). * Premium features (e.g., enhanced profile customization, ad-free experience). * Digital content (e.g., downloadable resources, exclusive digital art). * Virtual currency or tokens.**2. Delivery Method:*** All digital goods and services are delivered electronically.* Delivery is typically instant or near-instant upon successful completion of the purchase or activation process.* Delivery may occur through: * Direct application to the user's account. * In-platform notifications or messages. * Email delivery of access codes or download links.* No physical shipping is involved.**3. Delivery Time:*** Most digital goods and services are delivered immediately following payment confirmation or account activation.* In rare cases, delivery may be delayed due to technical issues, system maintenance, or other unforeseen circumstances.* If a delay occurs, we will make reasonable efforts to notify the user and provide an estimated delivery time.**4. Purchase Confirmation:*** Upon successful purchase, users will receive a confirmation message or email detailing the transaction.* This confirmation will serve as proof of purchase and may include relevant information such as the product/service purchased, the purchase date, and the transaction ID.**5. Access and Usage:*** Access to purchased digital goods and services is typically granted through the user's account on the Platform.* Specific usage rights and restrictions may apply to each product or service, as outlined in the product description or terms of service.* Users are responsible for ensuring that they have the necessary hardware and software to access and utilize the purchased digital goods and services.**6. Technical Issues:*** If users experience technical issues with the delivery or access of purchased digital goods and services, they should contact our customer support team.* We will make reasonable efforts to resolve any technical issues promptly.**7. Refund and Return Policy:*** Due to the nature of digital goods and services, refunds and returns may be limited.* Refunds may be considered in cases of: * Technical issues preventing access to the purchased product/service. * Incorrect delivery due to platform error. * As otherwise required by applicable laws.* Refund requests must be submitted within 7 days of the purchase date and must include relevant supporting documentation.* Please refer to our Refund Policy for more detailed information.**8. Changes to this Policy:*** We reserve the right to modify or update this Shipping and Delivery Policy at any time.* Changes will be effective upon posting on the Platform.* Users are responsible for reviewing this policy periodically for any updates.**9. Contact Information:*** For any questions or concerns regarding this Shipping and Delivery Policy, please contact our customer support team at info@teamtwine.com.**Disclaimer:** This policy pertains to the delivery of digital goods and services offered on the Platform. This policy does not pertain to the delivery of physical goods that may be sold by users through third party services linked to the Platform. Any physical goods sold by third party services, will follow the shipping and delivery policy of the third party service.
