Refund Policy for Teamtwine
This Refund Policy outlines the terms and conditions for refunds related to paid features or services offered on Teamtwine ("the Platform"). By purchasing any paid features or services, you agree to this Refund Policy.
1. Eligibility for Refunds:
Refunds may be considered under the following circumstances:
- Service Unavailability: If a paid feature or service is unavailable for an extended period due to technical issues on our end, and we are unable to provide a reasonable alternative.
- Billing Errors: If you are incorrectly billed due to a system error or unauthorized transaction.
- Subscription Cancellation within a Specified Period: In some cases, we may offer a short grace period for subscription cancellations with a full or partial refund. This will be specified at the time of purchase.
- As Required by Law: Where applicable consumer protection laws require us to provide a refund.
2. Non-Refundable Items:
The following items are generally non-refundable:
- Paid features or services that have been fully utilized.
- Subscriptions that have been active for a significant portion of their billing cycle, outside any grace period.
- Donations or tips made to other users.
- Purchases made through third-party platforms (e.g., app stores), which are subject to their respective refund policies.
- Any violation of our terms of service that results in an account termination.
3. Refund Process:
To request a refund, you must:
- Contact our customer support team at info@teamtwine.com within 7 days of the purchase or the issue occurring.
- Provide your account information, transaction details, and a clear explanation of the reason for your refund request.
- Provide any supporting evidence, such as screenshots or error messages.
We will review your request and determine whether a refund is warranted. If a refund is approved, it will be processed within [Number] business days and credited to your original payment method.
4. Refund Amount:
- The refund amount may be the full purchase price or a partial amount, depending on the circumstances.
- We reserve the right to deduct any applicable fees or charges from the refund amount.
5. Changes to This Refund Policy:
We may update this Refund Policy from time to time. We will notify you of any material changes1 by posting the new Refund Policy on the Platform or by other means. Your continued use of the Platform after any changes constitutes your acceptance of the new Refund Policy.
6. Contact Us:
If you have any questions about this Refund Policy, please contact us at:
info@teamtwine.com
